Refund Policy

Our Refund Promise

We aim to make the refund process as clear and simple as possible. Here’s everything you need to know about how we handle refunds at Amperio.

Refund Eligibility

To be eligible for a refund, you must initiate a return within 30 days of receiving your item. The item must be unused, in its original packaging, and in the same condition you received it. Once we receive your returned item, our team will inspect it to ensure it meets these conditions.

Our Refund Process

1. Request a Return: Contact us at hello@amperio.co.uk with your order number to start the process.
2. Send it Back: We will provide you with the return address and instructions. We will email you a free printable return shipping label to use.
3. Inspection: Once your item arrives at our warehouse, our team will inspect it within 2-3 business days.
4. Notification: We will send you an email to notify you that we have received your returned item and whether it has been approved for a refund.
5. Refund Issued: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refund Timeframes

Please allow for processing and bank transit times. While we process approved refunds immediately, refunds are typically processed within 7 business days before the funds appear in your account. We will notify you by email once the refund has been issued on our end.

Non-Refundable Items

Certain types of items cannot be returned for a refund, such as:

• Gift cards
• Sale or clearance items (unless faulty)
• Perishable goods (if we ever sold them!)
• Custom-built or special-order bikes

Restocking Fees

We believe in fair and transparent policies. That's why we have no restocking fees on eligible returns. You will receive the full purchase price of your item, provided it is returned in its original condition.

If you have any questions at all about our refund policy, please don't hesitate to get in touch with our friendly team!