ORDER & DELIVERY POLICIES

Everything you need to know about how your Amperio order is confirmed, dispatched, and protected.

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Order Confirmation

As soon as you place your order, we pre-authorise your card — your card will not be charged at this stage. We then contact our supplier to confirm that your product is available for immediate shipment.

Once availability is confirmed, we process the payment and your order is dispatched straight away. If there is any delay — for example, an item on backorder — we will void the pre-authorisation and contact you directly to let you know.

Order Delivery

Once your order is confirmed as in stock and ready for dispatch, we charge your card and your order is dispatched within 5 working days. You'll receive tracking details by email within 24 hours of dispatch.

If you haven't received tracking details within 6 working days, please reach out to us at hello@amperio.co.uk and we'll help sort it out.

Damages

Please thoroughly inspect all items at the point of delivery. We recommend not accepting delivery of any item that appears damaged.

If you discover damage after delivery, send clear photos to hello@amperio.co.uk and we'll open an insurance claim on your behalf.

Cancellations & Refunds

Orders cancelled more than 48 hours after being placed may be subject to additional fees. If your order has already been dispatched, you (the buyer) will be responsible for the cost of returning the item.

Refunds can only be issued to the original payment method used to place the order.