Shipping Policy

Amperio Shipping Policy

Last Updated: 20th July 2026

We know you're excited to receive your new Amperio e-bike and "Ride the current"! This policy outlines everything you need to know about how we get your order from our warehouse to your door, quickly and safely.

Order Processing Time

Once you've placed your order, our team gets straight to work! All orders are processed within 1-3 business days (Monday - Friday, excluding bank holidays). You will receive an order confirmation email right after your purchase and a second email once your order has been shipped.

Shipping within the United Kingdom

All our bikes are dispatched from our dedicated warehouse right here in the UK.

We offer the following shipping options for our UK customers:

  • Standard Shipping
    • Cost: Free on all e-bike orders!
    • Carriers: We use a combination of trusted carriers including DPD and Evri to ensure safe delivery.
    • Estimated Transit Time: 3-5 business days after dispatch.
  • Express Shipping
    • Cost: £25.00
    • Carrier: DPD
    • Estimated Transit Time: 1-2 business days after dispatch.

Please note that transit times are estimates provided by the carriers and are not guaranteed. Deliveries to remote areas (e.g., Scottish Highlands, Northern Ireland) may take longer.

How to Track Your Order

The moment your bike leaves our warehouse, we'll send you a shipping confirmation email. This email will contain your unique tracking number and a link to the carrier's website. You can click the link and enter your number to see real-time updates on your delivery's progress.

International Shipping

At this time, we are focused on our UK riders. Therefore, we currently only ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not ship to the Channel Islands, Isle of Man, or internationally. We hope to expand in the future!

Incorrect Address & Failed Deliveries

It is the customer's responsibility to provide the correct shipping address at checkout. If an incorrect address is provided and the order is returned to us, the customer will be responsible for the redelivery fee. If a delivery is missed, the carrier will typically leave a card with instructions on how to rearrange delivery or collect your parcel.

Questions?

If you have any questions about your order or our shipping process, please don't hesitate to contact our friendly customer service team at hello@amperio.co.uk. We're here to help!