Warranty & Guarantee

Your Peace of Mind on Two Wheels

An electric bike is an investment in your freedom and enjoyment, and we believe that investment should be protected. At Amperio, we stand behind the quality of every product we sell. This page outlines our commitment to you through our comprehensive warranty and guarantee.

Manufacturer's Warranty

All e-bikes and major components sold by Amperio are covered by a full manufacturer's warranty. The duration and terms of this warranty can vary by brand, but typically includes:

  • Bike Frame: Most manufacturers offer a warranty of 5 years to a lifetime against manufacturing defects.
  • Motor and Battery: The electric components (motor, battery, display, controller) are generally covered for a minimum of 2 years.
  • Other Components: Parts like forks, gears, and brakes are covered against manufacturing defects for at least 1 year.

Please check the specific product page or the documentation that comes with your bike for the exact warranty details for that model. This warranty covers faults arising from manufacturing defects but does not cover wear and tear, or damage caused by misuse, accidents, or improper maintenance.

Amperio Brand Guarantee

For our own range of Amperio-branded products, such as the Apex Pro eMTB and our PowerPort chargers, we offer our own direct guarantee:

  • Amperio E-Bikes: We provide a 2-year guarantee on all electrical components (motor, battery, display) and a 5-year guarantee on the frame.
  • Amperio Parts & Accessories: All our branded accessories, from pannier bags to brake pads, come with a 1-year guarantee against defects in materials and workmanship.

How to Make a Warranty Claim

If you believe your product has developed a fault that is covered under warranty, please follow these steps:

  1. Contact Us First: Please get in touch with our customer support team at hello@amperio.co.uk. Provide your original order number, a description of the issue, and if possible, photos or a video of the fault.
  2. Assessment: Our technical team will assess the issue. We may provide troubleshooting steps to resolve the problem remotely.
  3. Resolution: If a fault is confirmed and covered by warranty, we will arrange for the repair or replacement of the faulty part or product at our discretion. We will work with you and the manufacturer to ensure the process is as smooth and quick as possible.

Our goal is to get you back on the road and riding with confidence. Your trust in our products is our top priority.