Returns Policy

Hassle-Free Returns

We want you to be absolutely delighted with your purchase from Amperio. However, we understand that sometimes you might have a change of heart. That's why we offer a straightforward 30-day returns policy.

Our 30-Day Policy

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact our friendly customer service team at hello@amperio.co.uk with your order number and the reason for the return. We will then provide you with detailed instructions on how to send your item back to us. Please note that items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please see our full Refund Policy for detailed information on timeframes and processes.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you get your new product as quickly as possible without waiting for the exchange to be processed.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.